Draft: this page will be reviewed before launch
Refund policy
Last updated 19 October 2026
We want every card to be a great gift. If something is wrong, please contact us.
When you can get a refund
- A full refund if you ask within 24 hours of paying and the recipient has not opened the card yet.
- Once the recipient has opened the card we do not give refunds, unless the card does not work because of a problem on our side.
- If you pay twice for the same card, the extra payment is refunded automatically.
After a refund
- After a full refund the card is switched off and the recipient can no longer open it.
How to ask for a refund
- Email support@getopenme.com with your order number (for example OM-261019-00042) and the reason.
- The money goes back to the way you paid. How long it takes depends on your bank and the payment provider.